Refund policy

Because we sell food products, our products cannot be returned or exchanged after delivery. All sales are final except when an order arrives damaged, contains an incorrect item, or is missing an item.

If there is a problem with your order, please contact us through our Contact Us page within 3 days of delivery. Include your order number, a description of the issue, and photographs of the product and shipping package when applicable.

We will review each request individually and determine an appropriate resolution when the claim is approved.

Original shipping charges are nonrefundable unless the problem resulted from an error by BFF Freeze-Dried Foods. Customers are responsible for entering a complete and accurate shipping address.

Cancellation requests must be submitted before the order is processed or shipped. We will try to accommodate cancellation requests, but cancellation is not guaranteed once order preparation has begun.

Wholesale returns, credits, damaged-product claims, and final-pull allowances are handled according to the individual customer’s wholesale agreement and do not follow this retail return policy.