Shipping policy

We currently ship retail orders within the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international addresses.

In-stock retail orders are normally prepared and shipped within 1–2 business days after payment is received. Products identified as backordered require additional production time. Delivery time after shipment depends on the destination and shipping service selected. Available services and shipping charges are shown at checkout.

Local delivery is available for eligible addresses within 15 miles of our Caddo Mills location. A minimum $20 order is required for local delivery. Delivery within 5 miles is free. For eligible addresses located 5–15 miles away, delivery is $4 on orders below $59 and free on qualifying orders of $59 or more. Eligibility and the applicable delivery charge are calculated at checkout. Customer pickup is not available.

Wholesale orders require a minimum $300 product order and a minimum of four units per selected product.

We operate our own wholesale distribution and deliver directly to customers within a reasonable service area. Eligible route-delivery customers pay $20 for orders below $1,000. Route Delivery is free on orders of $1,000 or more.

For customers outside our normal delivery range, shipping options and pricing must be reviewed and approved before an order can be accepted. We welcome inquiries from businesses outside our current delivery area. New wholesale customers should contact us before completing their first order so we can confirm delivery availability and any applicable charges.

Wholesale orders are normally fulfilled within 1–2 weeks, depending on current inventory, order size, production requirements, the manufacturing queue, and delivery arrangements. Products may be backordered when inventory is limited. Payment is collected at checkout, and production is not scheduled until payment has been received.

Customers are responsible for providing a complete and accurate shipping or delivery address. We are not responsible for delays caused by carriers, severe weather, incorrect addresses, or circumstances outside our control.

If an order arrives damaged or appears to be missing, please contact us promptly through our Contact Us page. Include your order number, a description of the issue, and photographs when applicable.